Frequently Asked Questions

Our entry age is 70. If you are approaching this age or are a couple with mixed ages, please come and chat to our team to see what we can do.

1. Choose the villa you would like to live in

2. Complete an application form for an Occupation Right Agreement (ORA). This document gives us all your details and expected move in date. At the same time, we agree on a reservation date and will hold your chosen villa for you.

3. We will draft an ORA for you and send our documents to your solicitor. We do this within 1 business day of receiving a signed application form.

4. You have until the expiry of your reservation date to make an appointment with your solicitor, sign the documentation and pay your $5000 deposit. We are always willing to discuss and mutually agree to an extension to this date if your circumstances require more time.

One of the legal requirements to enter an ORA with a retirement village is to meet with your solicitor and have them explain the ORA to you before signing. They will need to witness your signature(s) and complete a lawyer’s certification.

5. Once we have your signed documents back we then sign the ORA and the contract becomes fully executed. Your ORA with us is now conditional.

6. There will be several dates in your ORA for various conditions that need to be satisfied. E.g., you may have a house to sell by a certain date.

7. Once all of these conditions are satisfied by the required date (or mutually agreed extension to this date), your contract becomes unconditional, and we confirm your settlement date with you.

8. Your settlement date and possession date are the same, and we work with you to assist with getting ready to move into our village.

This is very common and we will typically reserve a villa for you for an agreed timeframe to allow you to sell your home, subject to our management team being comfortable that a sale is likely to be achievable. The process would follow the steps outlined above, where you would sign an Occupation Right Agreement with us, with a house to sell condition.

Our villages are independent living villages with ground level villas. In the future we may offer some low level units.

We offer Occupation Right Agreements to our residents. This gives you the right to occupy your home at Vivid Living. The Occupation Right Agreement (ORA) contains terms and conditions which your solicitor will explain to you.

On termination of the ORA and you leaving your Unit, you are entitled to be paid the Repayment Sum in accordance with the terms of the ORA.

Except for when the ORA is terminated due to a Destructive Event, the Repayment Sum is an amount equal to the Residence Advance paid by you for your Unit less the following deductions:

• the Deferred Management Fee (calculated as set out in our ORA);

• any outstanding Village Fees or utility charges;

• any other charges payable to us under the ORA

In addition to the Repayment Sum, you may also be eligible for any share of Capital Gain once your villa is resold.

The Vivid team will look after the sales and marketing of your villa.

It has never happened yet, but to give you peace of mind our ORA includes a provision that allows you to end your agreement if you decide you want to leave your unit within sixty (60) days of the date your residence starts.

Absolutely, we understand that pets are an important part of the family. Please speak to the Vivid team during the sign up process and they will provide you with a pet application form. Once approved, your pet is then welcome to move in with you.

Please note that pet owners have responsibilities, which are outlined during this process. We are only able to accommodate one pet per household.

Of course! We value friends and family being involved in your life and they are welcome to come and stay for short periods of time.

We ask that you let us know when guests will be staying with you and that they stay for no more than two consecutive weeks over a 6-month period unless otherwise agreed.

Under the Retirement Villages Act 2003, the operator of a retirement village must appoint a Statutory Supervisor for the Village unless the Registrar of Retirement Villages grants the operator an exemption.

The core duties of a Statutory Supervisor are to:

• provide a stakeholder facility for intending residents and residents who pay deposits and progress payments in respect of occupation right agreements or uncompleted residential units or facilities at the retirement village; and
• monitor the financial position of the retirement village; and
• report annually to the Registrar and residents on the performance of its duties and the exercise of its powers; and
• perform any other duties that are imposed by the Retirement Villages Act 2003 or any other relevant Act, any regulations made under the Retirement Villages Act 2003, and any documents of appointment.

The Statutory Supervisor who has been appointed for all Vivid Living villages is Covenant Trustee Services Limited.

We have a range of security measures within the community. These include intruder alarm systems, SOS duress buttons, smoke and CO monitoring, community patrols, and a 24/7 resident response service. You can also purchase additional security measures such as medical alarms, and personal medical pendants should you want them.

While we don’t have expensive onsite amenities such as swimming pools and gyms, our village life revolves around our stunning central residents’ lounge and gardens.

We offer a huge variety of activities. These vary across villages based on preferences of residents; many are included within our village fees and others may incur additional charges. Here is a sample of typical activities offered:

- Regular morning teas, happy hours, BBQ’s

- Exercise options (e.g. yoga, strength & balance, tai chi)

- Residents’ Lounge movies

- Guest speakers

- Community gardening

- Seasonal festivities

- Excursions and day trips

- Interest groups (e.g. art classes, craft sessions)

If you wish to make any changes to your villa, you should discuss this with the Village Manager, including any changes to your gardens or plants.

Any alterations will require our prior written approval and must not disturb other Village residents. Any alterations will be carried out by our contractors, but you will have to pay for these alterations. If these alterations are a result of disability or your mobility needs changing (but you want to stay in the Village), we will not withhold our approval.

We can ask you to pay for the cost of restoring your unit back to its original specifications and any repairs or maintenance for approved alterations are your responsibility.

Yes, the Deferred Management Fee is a delayed payment made on your termination of the ORA. It is to cover the costs of the maintenance and management of the community, including the villas and the community amenities. This fee will be deducted from the Repayment Sum.

The Deferred Management Fee will be an amount calculated on a daily basis at a rate equal to 5% of the Residence Advance per annum provided that the Deferred Management Fee will not be less than 5% of your Residence Advance and not more than an amount equal to 15% of your Residence Advance.

Yes, if the sum received on the resale of the ORA for your villa, is greater than the sum you paid together with the costs incurred in selling your villa (which include refurbishment and sales and marketing costs), you will share 50% of any remaining gain.

You will not incur a capital loss if the Resident Advance received from the resale of your Unit is less than the amount you paid.

Yes, there is a village fee, which is a contribution to the cost of running your village and covers things such as rates, building insurance, staffing, maintenance, and the provision of other services in the village.

Fees are reviewed annually, and subject to increase on 1 July each year. Any increase will not be more than the increase in the NZ Superannuation Rate for the 12-month period (1 April - 31 March) or 1.5% (where no increase in the NZ Super Rate for that period).

After you leave your Vivid Living home and community, we will not charge you any weekly village fees.

*T&C’s: Your Village Fee will stop on the later of the date your ORA terminates, and you permanently leave your Unit and have removed all your personal items.

Rates and building insurance are covered by our weekly fees. Each resident is responsible for personal insurance such as contents and vehicle insurance.

Guaranteed Buy-Back in 4 months

Yes we do. We know that the ability to plan ahead is important for you and your family. If we have not resold your villa after four months from the date your ORA ends, we guarantee to pay you the Repayment Sum.

No, we do not. We offer boutique villages that are set up to support independent living.

We’ve partnered with one of New Zealand’s trusted healthcare experts, Private Care NZ, part of the NZ Health Group, to support you with the level of care you choose.

We offer free annual and monthly health checks to all residents by a registered nurse. In addition, you can purchase tailored care packages to meet your specific needs, as and when you need it. In home care supports you as you age in place, keeping you in the community you know and love.

The Vivid Living team will organise and manage all maintenance requirements for your home. You simply need to let us know what needs attention and we will do the heavy lifting.

All exterior maintenance costs (e.g. landscaping, building washes, common areas) and costs for maintaining your internal ventilation system and hot water heating are covered by Vivid Living.

All other interior maintenance costs, including chattels provided by Vivid Living are resident costs.

Yes, Vivid Living will ensure that any personal information is stored securely, in accordance with our Privacy Policy and the Privacy Act 2020. We will not share any private and confidential information with anyone other than persons properly authorised by you, either via an Enduring Power of Attorney or with your permission

We support our residents to live independently within a secure, connected and respectful community. You are welcome to join in with village activities as much or as little as you choose.

The first port of call would be our Village Manager. The Vivid team put their heart and soul into the wellbeing of our residents so we are always on hand to assist if you have any concerns or issues.

In line with the Code of Practice, we have a Complaints Policy in place which is available to all residents.